HeyCSHeyCS
Every conversation has a next step.
Available nowLet AI handle well-documented questions while your team focuses on conversations that need judgement. HeyCS brings website chat, email and connected social channels into one inbox, with AI and people sharing the same thread.
Useful by design.
See the features in the context of real work and where they can help your team.
Answers from your knowledge
Replies are grounded in your company, product and FAQ content; web pages and PDFs can be added to the knowledge base.
One omnichannel inbox
Website chat, email and connected social channels in one place — AI and people share the same thread.
Clear hand-off rules
Unconfirmed, off-topic or sensitive questions go to your team — customers never repeat themselves.
Instant replies, 24/7
Answer well-documented questions after hours and lose fewer overnight leads.
Made for teams like yours.
- SMEs without a dedicated support team
- Teams receiving enquiries across many channels
- Businesses with after-hours enquiries
Campaign enquiry spikes
Repeated questions on price, availability and scope after a promotion are answered first by AI.
Order and booking questions
Routine status questions no longer need manual look-ups.
A clear way forward.
You don’t have to change everything at once. Understand the need, then decide on the next step together.
Prepare approved knowledge
Add company, product and FAQ information.
Connect enquiry channels
Configure website chat, email and social channels as needed.
Set human hand-off rules
Test routine questions and exceptions with staff hand-offs.
Want to know more?
Visit the official product website for full features, getting-started guidance and the latest product information.
A little more clarity.
How do I know it fits my team?
Tell us which work you want to improve, the systems you use and how your team operates. We’ll clarify your needs before suggesting a product or service scope.
Can I get started now?
The product is available. Visit its official website to see how to get started, or talk with us about your team’s needs.
Can it work with our existing systems?
Compatibility depends on access methods, data formats and permissions. Share your system details and we can assess what is possible; support is defined by the agreed solution.
